Complaints Detail Tab

This tab displays all of the basic information on each complaint filed.  

Field Descriptions

File No

Semarca License program assigns a unique ID number to each complaint that is added to your database. This number can not be changed and is incremented by one each time a record is saved.

Fiscal Year

When you click on to add a record, you will be asked to enter the four digit Fiscal Year the complaint is made.

Status

This code signifies the status of the complaint from the following selection:  Open, Closed, Suspend.

Complainant

Title/Title2, First, MI, Last Name

Enter the title, first name, middle initial, and last name of the person(s) reporting the complaint.

Address

Enter the complainant’s address on one line that can contain up to 50 characters.

City

Enter the complainant’s city containing up to 20characters.

State

Enter the complainant’s state containing up to 2 characters.

Zip Code

Enter the complainant’s zip code.

Home Tel

Enter the complainant’s area code and home telephone number.

Work Tel

Enter the complainant’s area code and work telephone number.

Cell

Enter the complainant’s area code and cell telephone number.

Fax

Enter the individual's area code and fax number.

Email Address

Enter an email address for this individual, be sure to include the @ symbol.  Once there is data in this field, you will be able to right click on the individuals page and choose Email from the sub menu.

Note: This feature is only available if your organization has an email connection and the individual record has an email address.

Nature of Complaint

Click on the ellipses and choose the correct code for the complaint.  These codes are created and updated in the Lookup Codes area for Nature of Complaint.

Priority

The priority designation displays according to the Nature of Complaint code chosen from the Lookup Codes.

Resolution

Click on the ellipses and choose the correct code for the complaint resolution.  These codes are created and updated in the Lookup Codes area for Nature of Resolution.

Dates

Received

Enter the date the complaint was received.

Open Date

Enter the date the complaint was opened for review.

Notice Due

Enter the date the complaint notice is due.

Answer Rcvd

Enter the date the answer was received from the respondent.

Final Response

Enter the date the final response was received.

Date Resolved

Enter the date the complaint was resolved.

Admin Penalty

Sent Date

Enter the date the ????????.

Due Date

Enter the date the ???????

Received Date

Enter the date the ?????? was received.

Penalty

Enter the penalty for the complaint.