Software Maintenance Plan

ANNUAL SOFTWARE MAINTENANCE PLAN:

The Semarca Corporation’s Software Maintenance Plan (SMP) includes unlimited telephone and online support for your MySAMS software questions.  SMP subscribers will receive priority support, as well as a priority when requesting custom programming or other services through MySAMS Member Services.  In addition, the SMP includes unlimited updates and enhancements to MySAMS for the duration of the SMP. The Software Maintenance Plan is calculated at 20% of the total modules and additional users’ licenses price.

WHAT IS INCLUDED IN THE SMP:

Support on your system will be handled through a built-in file transfer protocol within the database.  This will allow for the user to send individual tables or the entire database to Semarca’s Headquarters in a few easy steps.  We also recommend using VNC to allow Semarca to have the ability to dial in to your database if necessary.  This will give our representative access to your computer to fix problems or deliver programming changes.  The inability to dial in to your system could delay or hamper our ability to quickly address your needs.  Directions for installing VNC Software (a free program) are located in MySAMS Online Help .

Users not under the SMP will be billed at Semarca’s current hourly rate for support with a minimum charge of 15 minutes.

WHAT IS NOT INCLUDED IN THE SMP:

As a subscriber to the SMP, your organization will always have the latest, fastest and most trouble-free software available.  This plan delivers significant value for the cost.